Shipping & Returns

RETURNS POLICY:

You may return most new, unopened items within 30 days of delivery, a 20% re-stocking fee will apply. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Custom orders, including all apparel items, are not returnable unless defective. 

You can expect to receive your refund within a week of us receiving the item(s). We can only refund you by the original payment method.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

REFUNDS AND REPROSSESING:

If for any reason you need to refund your order and have it processed to a different credit card, there will be a 6% fee added to your order for processing fees.



SHIPPING:

We WILL NOT use 3rd party freight.  We use Fedex or USPS.  We would prefer not to ship outside of the USA.  

When you place an order shipping costs are figured by the delivery service based on weight and destination.  Western Heritage does not control the shipping costs.

PRODUCTION TIMES:

Please remember we are a small Mom & Pop shop, not a massive warehouse.  Almost all items are prepared as ordered, and some times are hand crafted from scratch.  Things can take 6-8 weeks to ship.  We aim to get items out faster as possible.  

 

END OF FISCAL YEAR AND GOVERNMENT RECONCILING:

We understand that many of our customers are using Government funds and that reconciling needs to be done within 30 days of purchase. We will always strive to ship within the 30-day window. We can partially ship orders to help provide legal documentation from us that your remaining items are coming and allow you to reconcile your purchase. Please contact us if you have any questions.