Shipping & Returns
You may return most new, unopened items within 30 days of delivery, a 20% re-stocking fee will apply. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Custom orders, including all apparel items, are not returnable unless defective.
You can expect to receive your refund within a week of us receiving the item(s). We can only refund you by the original payment method.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
REFUNDS AND REPROSSESING:
If for any reason you need to refund your order and have it processed to a different credit card, there will be a 6% fee added to your order for processing fees.
We WILL NOT use 3rd party freight. We use Fedex or USPS. We would prefer not to ship outside of the USA.
When you place an order shipping costs are figured by the delivery service based on weight and destination. Western Heritage does not control the shipping costs.
Please remember we are a small Mom & Pop shop, not a massive warehouse. Most all items are prepared as ordered, and some times are hand crafted from scratch. Things can take 6-8 weeks to get out on average. We aim to get items out faster as possible.
END OF FISCAL YEAR AND GOVERNMENT RECONCILING:
We understand that a vast majority of you will be paying with Government funds that require reconciling every 30 days. We try our best to get items out before that 30 day window. We are able to partial orders if needed to help provide a legal invoice from us stating that your items are on their way to help you close out your card for the year. Please contact us if you need these services or have any questions.