FAQ's

WHEN IS MY CARD PROCESSED?

When you checkout. Funds may show pending for a couple of days.

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I'M TAX-EXEMPT. CAN YOU REMOVE THE TAX FROM THE ORDER I JUST PLACED?

YES - if you are already signed up as a customer and were logged in when you placed your order.

NO - NOT if you place your order as a GUEST. If you call us the same day you place your order, we can void the order without penalties. If it's not the same day, you may be subject to the 6% processing bank fees to refund and recharge your order.

ALL TAX-EXEMPT ORDERS MUST BE PLACED BY A LOGGED-IN CUSTOMER. NOT AS A GUEST. We cannot refund any tax charged to a "guest." Even if you create a login after the fact, the system sees you as two different people and will not link your orders.

WHO GETS CHARGED TAX?

Customers in Colorado using a Colorado billing or shipping address will see a tax on their order unless they have already contacted us with the proper tax exempt credentials.

WHY AM I HAVING TROUBLE CHECKING OUT, CREATING A LOGIN, OR HAVING ANY OTHER TECHNICAL ISSUES?

Chances are good it is your internet browser. Our website is not compatible with Microsoft Explorer. A better choice would be Chrome or Firefox. Mobile devices have fewer technical issues, though they may be harder to navigate correctly.

BELT BUCKLE PASSCODES:

All buckles in the restricted section are set to different levels of protection from just anyone purchasing them. We understand that crew captains can change. If you are trying to get a buckle and need help resetting the passCODE. Please contact TRACI, service@westernheritage.com.

BUCKLE PASSCODES are NOT the same as your login password. What you use to log into the system to place orders is different from what you need to order restricted buckles.

SERIAL NUMBERING REQUESTS:

There is no extra charge for standard sequential serial numbering per buckle.

When requesting a number out of sequence, it is required that you add this item to your cart to pay the extra $15 fee per buckle:

https://westernheritagestore.com/in-house-engraving/

NOT ALL NUMBERS ARE GOING TO BE AVAILABLE. EX: if you want #15, but the following open number for your buckle is 60, we will not renumber any number that has already been issued. That compromises the point of having serially numbered items. If you want #154 and the next number is 60, we can do #154 for you. We will note that #154 has been used and skip over it when we get to that point in the sequential numbering.

BEST USE OF THIS REQUEST: For use of specific badge or call numbers. LETTERS ARE AVAILABLE, but we have to work with a very small area, so the number/letters/characters is limited to 6.

CAN I ORDER FOREST SERVICE OFFICIAL BUCKLES?

Unfortunately, we are under a strict contract ONLY to manufacture these official uniform Forest Service buckles. We make them, and if you need to have any replacements made, we honor our lifetime guarantee on them. We are forbidden to sell them to anyone other than an official uniform supplier. You can sometimes find them on third market sellers like Ebay. Due to the rarity of being sold to the general public, we have seen them go for top dollar.

HAS MY ORDER SHIPPED YET?

We are not Amazon or affiliated with a large warehouse fulfillment center. We have limited warehouse space and we make or embellish the majority of our items by hand. We order or make most of our items as they are ordered and keep low stock in house.

Please allow 4-5 business days to see if you get our automated email stating that your order has shipped. Not very many orders ship that fast.

We keep select items in inventory. They might ship quickly if we have items in stock, like a lapel pin or backpack. However, suppose you ordered a large number of items. In that case, we may have to get more than what we have on the shelves to fill your order, and that can take a few weeks, depending on the actual item and the supplier it comes from.

Wood products and lasered items are generally completed in 2-4 weeks. We keep portals and nametags in stock at all times. If we don't have enough products to fulfill your order, production times can bump to 6-8 weeks, depending on the item.

Production times are stated on each item on our online store. If you have any questions about what we currently have in stock, please feel free to contact us at 1-800-303-5703. We would be happy to help.

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MY ORDER STATUS HASN'T CHANGED. DID YOU GET MY ORDER?

The status update bar has only two modes: awaiting fulfillment and shipped. You will receive an email with the tracking number as soon as we prepare it to ship.

If you got the official order email, so did we.

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CAN I PLACE A RUSH ORDER?

We accept rush orders. The determining factor will be the date you need things and the items you need. Not all processes can be rushed. A $35 rush fee needs to be added to your order. In some cases, the rush fee will be charged per item. Please get in touch with us to make arrangements. 1-800-303-5703.

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CAN I CANCEL MY ORDER?

Yes, but a 6% fee must be collected from your refund to cover the bank fees. We can only avoid this fee if we cancel your order the same day it is placed.

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DISCONTINUED ITEMS: WHEN CAN I GET THEM?

If an item shows (DISCONTINUED) in the description line, that is saying that we cannot get more of that item once we run out of what we currently have. You can buy any item if they have a button to add to the cart. EX: If you need 5 of something and get an error message, try changing the total to 4 and refresh until it lets you add it to your cart. The error is trying to say that we may only have 3 of that item and can only add 3 to your cart. If we only have 3, you can only order 3. Once you check out, that item will be removed from the online store.

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CAN I PLACE ONE ORDER AND SHIP TO MULTIPLE ADDRESS?

Absolutely! There is a way to do that at checkout. You will pick what items go to where; just follow the prompts at checkout.

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CAN I COMBINE ORDERS? CAN I ADD ON TO MY ORDER?

Orders already placed cannot be edited. However, we can note that order X is related to order Z and needs to be shipped together. In some cases we can offer a free shipping code to you for the add-on order.

The shipping charges are created by our shipping carriers and are charged AT THE TIME YOU PLACE YOUR ORDER. We can sometimes get both orders to ship together if they are completed at the same time, but they may not be processed at the same time. If you have already paid for the shipping on both, we have no way to refund just the shipping on an order unless we charge you the bank fees to do so. In these cases, shipping them as two orders is best.

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CAN YOU DO QUANTITY DISCOUNTS ON APPAREL?

Unfortunately, no. We are not offered any discounts from our suppliers or our embroidery partners to provide discounts on embroidered items.

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CAN YOU DO SILKSCREEN SHIRTS?

Yes. These are custom orders. Please get in touch with Nicole for more details at art@westernheritage.com

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CAN YOU SHIP OUTSIDE THE USA?

Unfortunately, we are limited to shipping within the USA.

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WHAT IS TAKING MY BUCKLE ORDER SO LONG?

We make all buckles by hand as they are ordered. If the buckle is a new design, it will take longer to produce. Production time for bronze and silver alloy buckles is 6-8 weeks. Sterling silver and white bronze take 2-3 months (these may only be cast bi-monthly), and plated buckles can take 12-16 weeks to produce.

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DO YOU OFFER LOCAL PICK-UP?

Absolutely! While we do not have a storefront for limited shopping, online orders can be picked up. Please contact us for a unique code that will remove shipping at checkout. We ask that you communicate with us when you plan to pick your items up. We will contact you when the items are ready. We are small, and sometimes emergencies happen, so always call 970-663-1450 before heading our way to ensure someone is here to help you.

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DO YOU OFFER MILITARY DISCOUNTS?

Regrettably no.

We are a veteran-owned company and sincerely value your service.

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CAN I MAKE ONE PURCHASE WITH MULTIPLE CREDIT CARDS?

Unfortunately our online system is limited and only accepts one payment method. If you need to use multiple credit cards to place your order please contact us and we can help you with multiple payments. Please call us at 1-800-303-5703.

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CAN I MAKE YOUR STOCK PLAQUES MORE CUSTOM?

Absolutely! You can always contact Nicole at art@westernheritage.com to have her help make your plaque more memorable. Extra charges may apply if your artwork is not in a clean format.

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HOW DO I ORDER CUSTOM BELT BUCKLES, PINS, PATCHES, OR COINS?

Contact Nicole at art@westernheritage.com with your ideas or artwork and quantity. You will need to have a login to our online store to create your project and set up fees. You can find custom prices by searching "custom coins, pins, patch". A tab at the top of our website is where you can find all the custom belt buckle information.

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CAN I PROVIDE MY SHIPPING LABELS?

We cannot use third-party shipping accounts. On rare occasions, we can use a customer-provided shipping label. Please contact us before placing your order to if this is an option. 1-800-303-5703.

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WHY ARE THE BUCKLES SO MUCH MORE EXPENSIVE THAN THE LAST TIME I ORDERED?

Metal is a traded commodity. When the market price goes up, our costs go up. There are also other factors like the rising costs of freight and utilities that we have to account for to get the hundreds of pounds of raw metal to us. Another component of the lost wax casting is the plaster material called Investment. We have to use a very high-end investment for our one-of-a-kind casting machine. This material is heavy and expensive and can only be used once. Please see our video for more details on the lost wax casting process. We promise not to price gouge; we must cover costs, keep the lights on, and make payroll.