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FAQ's

WHEN IS MY CARD PROCESSED?

At time of checkout.

I'M TAX EXEMPT, CAN YOU REMOVE TAX FROM THE ORDER I JUST PLACED?

If it is the same day, we can void the order without penalties.  You will have to make an account, send Devon your tax info.  WAIT for her to let you know it has been added to your account, then when you are logged in you can replace your order.  If it is not the same day, you may be subject to a 6% processing bank fee when refunding and recharging your order.  ALL TAX EXEMPT ORDERS MUST BE PLACED BY A CUSTOMER, NOT A GUEST.  We cannot refund any tax to a "guest" even if you make an account.  The system sees you as 2 different people now and will not put that tax from one account to the other.

WHO GETS CHARGED TAX?

Customers in the state of Colorado using a Colorado billing or shipping address will see tax on their order unless they have already updated their account with the proper credentials.  

WHY AM I HAVING TROUBLE CHECKING OUT, MAKING AN ACCOUNT, OR ANY OTHER TECHNICAL ISSUE?

Chances are good it is your internet browser. Our webstore is not compatible with Microsoft Explorer.  Chrome, Firefox and mobile devices seem OK.

BELT BUCKLE PASSCODES:

All buckles that reside in the restricted section are set to different levels of protection from just anyone purchasing them.  We understand that crew captains can change.  If you are trying to get a buckle and need help resetting the passCODE.  Please contact TRACI, service@westernheritage.com.  

BUCKLE PASSCODES are NOT the same as your login password.  What you use to log into the system to place orders is totally different than what you need to unlock the ability to order restricted buckles.

SERIAL NUMBERING REQUESTS:

When requesting a number out of sequence you must add this item to your cart and pay the extra $15 fee.  

https://westernheritagestore.com/in-house-engraving/

This is ONLY if you are doing a number that is OUTSIDE of the normal sequence.  NOT ALL NUMBERS ARE GOING TO BE AVAILABLE.  EX: If you want #15, but the next open number for your buckle is 60 we cannot renumber any number that has already been numbered.  That compromises the whole point of serial numbering.  If you want something that is #154 and the next number is 60, we can do that for you.  We will do our best to note that #154 has been used and try to skip over it when we get to that point in the sequential numbering.  There is no 100% guarantee that there may not be duplicates when going further out on your numbering request.  This is ONLY if you are doing a number that is OUTSIDE of the normal sequence.  

BEST USE OF THIS REQUEST: For use of specific badge or call numbers.  LETTERS ARE AVAILABLE, but there is a very small area that we have to work with so the amount of numbers/letters/characters are limited to 6.

CAN I ORDER FOREST SERVICE OFFICIAL BUCKLES?

Unfortunately we are under a strict contract to ONLY be the manufacturer of these official uniform Forest Service buckles. We make them, and if you need to have any replacements made we honor our lifetime guarantee on them.  We are forbidden to sell them to anyone that is not an official uniform supplier.  They are to be issued to Forest Service employees directly from them.  They are sometimes on places like Ebay, but they are not cheap as the demand is high and the availability is low.

HAS MY ORDER SHIPPED YET?

We are not Amazon or anyway affiliated with a large warehouse fulfillment center.  If fact we don't have much warehouse space at all and make a vast majority of your items by hand.

Please allow 1-2 business days to see if you get our automated email stating that your order has shipped.  Not very many orders ship that fast.  We make a great deal of things here by hand as they are ordered.  There are a few things we do keep in inventory.  Some items like a lapel pin or backpack might ship pretty quick if we have them in stock.  If you ordered a large amount of items, we may have to get more than what we have on the shelves to fill your order and that can take a few weeks pending the actual item.  

Production times are stated on each item on our online store and if you have any questions on what we currently have in stock please feel free to contact us at 1-800-303-5703.  We would be happy to help.

MY ORDER STATUS HASN'T CHANGED, DID YOU GET MY ORDER?

Worry not!  If you got the official order email, so did we. Some items just take longer to make than others.  Apparel and belt buckles are for sure going to take the most time. Wood products and in the event we run out of stock on other items, it can take time. The status update bar only has two modes: awaiting fulfillment and shipped. As soon as we get it ready to ship, you will get the email with the tracking number.  If you have any concerns, feel free to contact us with your order number and we'd be happy to see where your order is in relation to shipping.

CAN I PLACE A RUSH ORDER?

Most of the time, yes.  We need to know when you need it to make sure there is really enough time to get the items made and to you.  A $35 rush fee needs to be added to your order.  In some cases the rush fee can be charged per item.  Please contact us to make arrangements.  1-800-303-5703.

CAN I CANCEL MY ORDER?

Yes, but there is a 6% fee that must be collected from your refunded amount to cover the bank fees.  The only time we can avoid this fee is if we are able to cancel your order the same day it is placed.

DISCONTINUED ITEMS, WHEN CAN I GET THEM?

If an item shows (DISCONTINUED) in the description line, that is saying that we are not able to get more of that item once we run out of what we currently have.  In the case of the Beetle Kill Pine, we hope to get those back, but it's all pending on the next batch from our wood suppliers.  On all items, if it's on the webstore you can buy it if it has a button to add to cart.  If you need 5 of something and you get an error message, try changing the total to 4 and refresh, and again and again until it lets you add it to your cart.  This is saying that we only have 3  of that item and can only add 3 to your cart.  Once you check out, that item will be removed from the online store.  In the event that it was just sold out and hasn't been removed yet, it will not have an add to cart button on the store.

CAN I PLACE ONE ORDER AND SHIP TO MULTIPLE ADDRESS?

Absolutely!  There is a way to do that at checkout. You will pick what items go to where, just follow the prompts at checkout.

CAN I COMBINE ORDERS?

If you have placed 2 orders and would like to combine them into one. we would prefer that you take your time and make one order at a time. The shipping charges are created by our shipping carriers and are charged AT THE TIME YOU PLACE YOUR ORDER. We can sometimes get both orders to ship together if they are completed at the same time, but they may not process at the same to do this. You would have already paid for the shipping on both. We have no way to refund just the shipping on an order unless we charge you the bank fees to do so.

CAN YOU DO QUANTITY DISCOUNTS ON APPAREL?

Unfortunately not!  We are not offered any discounts from our suppliers or our embroidery partners to be able to offer any discount on embroidered items.

CAN YOU DO SILKSCREEN SHIRTS?

Yes. These are custom orders. Please contact Nicole for more details at art@westernheritage.com

CAN YOU SHIP OUTSIDE THE USA?

Unfortunately we are limited to shipping within the USA.

WHAT IS TAKING MY BUCKLE ORDER SO LONG?

We make all buckles by hand as they are ordered from us. If the mold has not been made yet, it can take even longer. Production time for bronze and silver alloy buckles is 6-8 weeks. Sterling silver and white bronze is 8-10 weeks (we only cast these monthly) and plated buckles can take 12-16 weeks for production.

DO YOU OFFER LOCAL PICK UP?

Absolutely! While we do not have a storefront for shopping, online orders can be picked up. Please contact us for a special code that will remove shipping at checkout for you. We just ask that you communicate with us on when you plan to pick your items up. We will contact you when the items are ready.  We are small and sometimes emergencies happen so always call 970-663-1450 prior to heading our way to make sure someone is here to help you.

DO YOU OFFER MILITARY DISCOUNTS?

Regrettably no.  We are just such a small company bringing everyone the lowest price we can and still keep the lights on.
We are a Veteran owned company and sincerely value your service.

CAN I MAKE ONE PURCHASE WITH MULTIPLE CREDIT CARDS?

We can help you make this work.  You will have to have an account with our online store and call us prior to making your order.  We will have to make 2 orders for you, one for the order you want to place with the funds you'd like on that card, and then a second one with the difference amount.  Please call us 1-800-303-5703.

CAN I MAKE YOUR STOCK PLAQUES MORE CUSTOM?

Absolutely!  You can always contact Nicole at nicole@westernheritage.com to have her help make your plaque more memorable. Extra charges may apply if we do artwork we need to clean up, but overall that's pretty rare. 

HOW DO I ORDER CUSTOM BELT BUCKLES, PINS, PATCHES, OR COINS?

Please contact Nicole at Nicole@westernheritage.com with your ideas on artwork and how many you'd like.  You will need to have an account made with the online store as we will have to create this order on the backside for the custom and very specific charges for your project.  You can find custom prices by searching "custom coins, pins, patch".  There is a tab at the top where you can find all the custom belt buckle information.

CAN I PROVIDE MY OWN SHIPPING LABELS?