FAQ's
I'm tax exempt, can you remove tax from the order I just placed?
If it's the same day, we can void the order without penalties. You will have to make an account, send Devon your tax info. WAIT for her to let you know it's been added to your account, then when you are logged in you can replace your order. If it's not the same day, you may be subject to the 6% processing bank fees that will be charged to refund and recharge your order. ALL TAX EXEMPT ORDERS MUST BE PLACED BY A CUSTOMER- NOT A GUEST. We cannot refund any tax to a "guest". Even if you make an account ,the system sees you as 2 different people now and will not put that tax from one account to the other.
Who get's charged tax?
Customers in the state of Colorado, using a Colorado Billing or Shipping address will see tax on their order unless they have already updated their account with the proper credentials.
WHY AM I HAVING TROUBLE CHECKING OUT, MAKING AN ACCOUNT, OR ANY OTHER TECHNICAL ISSUE?
Chances are good it's your internet browser. Our webstore isn't compatible with Microsoft Explorer.
Chrome, Firefox and mobile devices seem OK.
BELT BUCKLE PASSCODES:
All buckles that reside in the restricted section are set to different levels of protection from just anyone purchasing them. We understand that crew captains can change. If you are trying to get a buckle and need help resetting the passCODE. Please contact NICOLE, nicole@westernheritage.com.
BUCKLE PASSCODES are NOT the same as your login password. What you use to log into the system to place orders is totally different that what you need to unlock the ability to order restricted buckles.
HAS MY ORDER SHIPPED YET?We are not Amazon or anyway affiliated with a large warehouse fulfillment center. If fact we don't have
much warehouse space at all and make a vast majority of your items by hand.
Please allow 1-2 business days to see if you get the automated email stating that your order has shipped.
Not very many orders ship that fast. We make a great deal of things here, by hand, as they are ordered.
Some items like a lapel pin or backpack might ship pretty quick if we have it in stock. There are a few things
we do keep in stock. If you ordered a large amount of anything, we may have to get more than what we
have on the shelves to fill your order and that can take a few weeks pending the actual item. Production times
are stated on each item on our online store, and if you have any questions on what we currently have in stock
please feel free to contact us, we'd be happy to help. 800-303-5703.
MY ORDER STATUS HASN'T CHANGED, DID YOU GET MY ORDER?
Worry not, if you got the official order email, so did we. Some items just take longer to make than others.
Apparel and belt buckles are for sure going to take the most time. Wood products and in the event we
have run out of stock on other items can take time. The status update bar only has two modes: awaiting
fulfillment and shipped. As soon as we get it ready to ship, you will get the email with the tracking number.
If you have any concerns, feel free to contact us with your order number and we'd be happy to see where
your order is in relation to shipping.
CAN I PLACE A RUSH ORDER?
Most of the time, yes. We need to know when you need it to make sure there is really enough time to get the
items made and to you. A $35 rush fee needs to be added to your order. In some cases the rush fee can be
charged per item. Please contact us to make arrangements, 800-303-5703.
CAN I CANCEL MY ORDER?
Yes, but there is a 6% fee that must be collected from your refunded amount to cover the bank fees.
The only time we can avoid this fee is if we are able to cancel you order the same day it is placed.
DISCONTINUED ITEMS, WHEN CAN I GET THEM?
If an item shows (DISCONTINUED) in the description line, that is saying that we are not able to get more of
that item once we run out of what we currently have. In the case of the Beetle Kill Pine, we hope to get those
back, but it's all pending on the next batch from our wood suppliers. On all items, if it's on the webstore you
can buy it if it has a button to add to cart. If you need 5 of something and you get an error message, try
changing the total to 4 and refresh, and again and again until it lets you add it to your cart. This is saying
that we only have 3 of that item and can only add 3 to your cart. Once you check out, that item will be
removed from the online store. In the event that it was just sold out and hasn't been removed yet, it will
not have an add to cart button on the store.
CAN I PLACE ONE ORDER AND SHIP TO MULTIPLE ADDRESS?
Absolutely! There is a way to do that at checkout. You will pick what items go to where, just follow the
prompts at checkout.
CAN I COMBINE ORDERS?
If you have placed 2 orders and would like to combine them into one we would much rather prefer that
you take your time and made one order at one time. The shipping charges are created by Fedex and
are charged AT THE TIME YOU PLACE YOUR ORDER. We can sometimes get both orders to ship
together, they may not process at the same to do this. You will have also already paid for the shipping
on both. We have no way to refund just the shipping on an order unless we charge you the bank fees
to do so.
CAN YOU DO QUANTITY DISCOUNTS ON APPAREL?
Unfortunately no, we are not offered any discounts from our suppliers or our embroidery partners to be
able to offer any discount on embroidered items.
CAN YOU DO SILKSCREEN SHIRTS?
Yes. These are custom orders. Please contact Nicole for more details art@westernheritage.com
CAN YOU SHIP OUTSIDE THE USA?
Unfortunately we are limited to shipping within the USA.
WHAT IS TAKING MY BUCKLE ORDER SO LONG?
We make all buckles by hand as they are ordered from us. If the mold hasn't been made yet, it can take even
longer. For bronze and silver alloy buckles production time is 6-8 weeks. Sterling silver and white bronze
is 8-10 weeks (we only cast these monthly), plated buckles can take 12-16 weeks for production.
DO YOU OFFER LOCAL PICK UP?
Absolutely! While we don't have a storefront for shopping, online orders can be picked up. Please contact us for a
special code that will remove shipping at checkout for you. We just ask that you communicate with us on when you
plan to pick items up. We will contact you when the items are ready, but we are small and sometimes emergencies
happen, always call 970-663-1450 prior to heading our way to make sure someone is here to help you.
DO YOU OFFER MILITARY DISCOUNTS?
Regrettably no, we are just such a small company bringing everyone the lowest price we can and still keep the lights on.
We are a Veteran owned company and sincerely value your service.
CAN I MAKE ONE PURCHASE WITH MULTIPLE CREDIT CARDS?
We can help you make this work. You will have to have an account with our online store and call us prior to
making your order. We will have to make 2 orders for you, one for the order you want to place with the funds
you'd like on that card, and then a second one with the difference amount. Please call us 800-303-5703.
CAN I MAKE YOUR STOCK PLAQUES MORE CUSTOM?
Absolutely! You can always contact Nicole to have her help make your plaque more memorable. Extra charges
may apply if we do artwork we need to clean up, but overall that's pretty rare. nicole@westernheritage.com
HOW DO I ORDER CUSTOM BELT BUCKLES, PINS, PATCHES, OR COINS?
Please contact Nicole@westernheritage.com with your ideas on artwork and how many you'd like. You will need
to have an account made with the online store as we will have to create this order on the backside for the custom
and very specific charges for your project. You can find custom prices by searching "custom coins, pins, patch".
There is a tab at the top where you can find all the custom belt buckle information.
CAN I PROVIDE MY OWN SHIPPING LABELS?
We are unable to use third party shipping accounts and on rare occasions can use a customer
provided shipping label. Please contact us directly before placing your order to see if this
is something that will work. 800-303-5703.
WHY ARE THE BUCKLES SO MUCH MORE EXPENSIVE THAN THE LAST TIME I ORDERED?
Metal is a traded commodity and when the market price goes up, our costs also go up. There
are also other factors like the rising costs of freight and utilities that we have to account for to
get the hundreds of pounds of raw metal to us. In addition to that, for bronze, there is another
component to the lost wax casting, the plaster material Investment. We have to use a very high
end investment for our one-of-a-kind casting machine. This material is heavy, expensive and is
ultimately only used once. We make a "mold" of the waxes we make from your buckle's mold,
melt out the wax and then use that empty space to pour the molten bronze into it. It's then taken
to a cold bath where we quench the then cast bronze buckles out of the plaster. The plaster then
settles to the bottom of a large, and exceedingly heavy barrel that we have to pay to have removed
and taken to the dump. We promise you we are not trying to gouge prices, we simply want to cover
our costs, keep the lights on and make payroll.